REFUND POLICY

Last updated October 08, 2019


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a partial refund or a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the address which the customer service team gave you.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange.We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • A 30% restocking fee will be charged for all returns due to customer’s fault or fail on our Shipping Policy (See section 3.1 & section 8).
  • Sale items are FINAL SALE and cannot be returned.
  • 1. To start a return, find the Order’s ID which mailed to you when you placed your order.
  • 2. Contact us via our email: [email protected] with your return request.
  • 3. The Fulfilment Team is notified of your return request and will send you a return shipping label, if we’re decided to be pay for the return. If you are responsible for shipping costs, be sure to either use an MantaDrop label with automatic tracking for you or send us your carrier’s tracking information via our contact email to protect you in case of an issue with delivery.
  • 4. Next, pack the item carefully. Include the packing slip, affix the shipping label, and send the item back to us within five business days. You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier.
  • 5. Tracking your return package: If we’re decided to be pay for the return shipping and the return is being handled through the standard returns process on MantaDrop, you’ll automatically receive tracking information. If you are responsible for return shipping, you need to send tracking information to us via our contact email to protect yourself if there’s an issue with shipping/delivery. Once you've shipped your package back to us, you could track the status of the returned item by contact us via our email and when it's being handled through the regular MantaDrop returns process. We’ll issue your refund within six business days after the return item shows "delivered" in the tracking info. If you've not received your refund after 6 business days, please contact us.


Please notice that items with minor leaking, small scratches or small dents are not considered as damaged.
Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.


QUESTIONS

If you have any questions concerning our return policy, please contact us at:

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Let us know your inquiry and one of our agents will reply you back shortly (English only). Thank you!

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